No products in the cart.
Terms And Conditions Of Sale
This page outlines the legal terms and conditions (Terms & Conditions) under which Luxe Electronics or its affiliated company in your region sells any of the products (Products) listed on this website (Website) to you. We strive to adhere to international e-commerce and distance-selling standards at all times. If you have any concerns, please contact us through our website www.luxeelectronics.com/contact-us.
Placing Your Order
- By placing an order through our Website, you confirm your intent to enter into a purchase contract with us.
- Orders are placed by clicking the “Confirm Order” button at the end of the checkout process.
- You will be required to provide complete payment details, including a valid phone number and email address.
- Once your order is placed, we will send you an email confirming receipt, order details, and any applicable delivery costs.
Note:
- Completion of checkout and receiving an order confirmation email does not indicate our acceptance of your order. Acceptance occurs only after full payment is received.
- You can review and track your order status anytime by logging into your account and selecting “Track Your Order.”
- If we are unable to supply the ordered Products, we will inform you and issue a full refund if payment has been made.
Delivery & Collection
- You may select a designated store for order pickup. Pickup is only available at stores of the same brand as the purchased Products.
- Delivery charges and timescales vary based on the product type, service selected, and shipping address.
- We will make every effort to deliver by the estimated date provided in the confirmation email. If delays occur, we will inform you as soon as possible.
- If no one is available at your delivery address, our shipping partner will contact you to reschedule delivery. The order will only be left with a third party (e.g., building caretaker, maid) with your authorization.
- All risks, including loss or damage of Products, transfer to you upon delivery.
- In cases of unexpected supply chain issues (e.g., import delays, material shortages), we will keep you updated but are not liable for such delays.
Cancellation, Returns, Refunds & Exchanges
- Orders can be canceled by contacting Customer Service within one hour of placing them.
- Cancellations outside this window are only possible through our returns/refunds process.
- If paid via credit/debit card, we will process a refund as soon as possible, though the bank’s processing time may vary.
- Returns and exchanges must be requested within 15 days of receiving the order. Items must be unused, in original packaging, and accompanied by the invoice.
- Free promotional items received with the order must also be returned.
- Refunds are issued after inspecting returned items, excluding shipping costs. If exchanging, you must place a new order.
- If you receive a faulty, damaged, or incorrect product, we will offer a replacement or a full refund, including shipping fees.
Refund Process for International Orders
- Customers must cover return shipping costs and mark parcels as “returned goods” to avoid extra duties.
- Always request a tracking ID/proof of shipping to ensure parcel traceability.
- Returns may take up to 28 working days to process after we receive the items.
- Refunds will be processed via the original payment method or as cash on delivery, based on your selection.
- If returning an item for size exchange, it must be dropped off at an approved courier location within 14 days of request, or the request will be canceled.
- Exchanges must be made within 28 days from the delivery date.
- Products must be returned in the original brand packaging.
- Items should be in unused condition with original tags and a copy of the invoice.
- Once the returned items are received at our warehouse, we will notify you and finalize the refund or exchange.